| Customer ID | Name | Policy No. | Policy Name | Mobile | Yearly Premium | Action |
|---|
| Token | Customer | Policy No. | Status | Score | Fraud? | Created | Expires | Actions |
|---|
| Created | Customer | Policy | Status | Score | Flags | Liveness | Face Match | Replay | Action |
|---|
{customer_name},
{policy_number}, {yearly_premium_amount} and other variables
inside the question text — they're auto-replaced from the customer record at session time.
The Expected field tells the system which customer column to compare the
customer's answer against.
| # | Question (English) | Expected Field | Active | Translations | Actions |
|---|
Available variables:
{customer_name} {customer_id} {policy_number}
{policy_name} {policy_tenure}
{yearly_premium_amount} {total_premium_amount}
{mobile_number} {email_id}
{customer_name}, {company},
{sender}, {policy_number} — they're auto-replaced per session.
Admin-only. Useful if another team member is locked out.